frequently asked questions
What countries does Smaller Objects ship to?
Smaller Objects ships to countries in the European Union, Japan and the US.
More countries will hopefully be added in the future. If you are outside these areas, please contact us at firstname.lastname@example.org and we will do our best to meet your request.
What payment methods do you offer?
You can pay with credit cards (VISA and MasterCard) and via PayPal.
Is it secure to pay with credit cards on your web site?
Yes. The credit card information that you submit to us will only be handled by our payment service provider. We will never ask you to provide this information by e-mail.
To protect you as a customer we use the latest secure server technology to ensure information is protected to the highest standards.
Which currencies are available on Smaller Objects?
At this point of time, we quote prices in EURO only.
How do I know how much the shipping costs are?
The shipping fee on your order will be calculated in the checkout process after you have chosen the country for your delivery. The shipping cost does not include custom fees, which may charged by the customs in countries outside the European Union.
How long is the delivery time from your website?
What if my delivery is damaged when I receive it?
If shipments with obvious damages are delivered, you are obliged to notify the transportation company immediately and to refuse the acceptance of the shipment. Please also contact our customer service, so that Smaller Objects is able to protect our rights to satisfy claims against the transportation company. Hidden damages are to be reported immediately to email@example.com and not later than 5 days after receiving the shipment.
Can I exchange or return my purchase if I do not like it?
Smaller Objects aim towards 100% customer satisfaction. However, if not 100% satisfied with your products you can return them within 14 days of after receiving them and we will refund you the full purchase price, shipping costs deducted. To avoid unnecessary costs, always contact customer service for detailed instructions regarding returns.”
I would like my products to be considered for sale at the Smaller Objects web site.
Sorry, but we don’t manage product submissions.
Can my company buy products from Smaller Objects?
Do you have a newsletter and how can I sign myself up to it?
Sign up for our newsletter on the bottom of the page and be the first to know about news and offers from Smaller Objects.
You can unsubscribe at any time from a link in the newsletter.